Smake is with you not only at the start. We are also there during the ongoing operation – personally, directly and with people who understand your processes. Whether questions about application, technical support or customization in the workflow: We take care of ensuring that your production continues to run smoothly.
Personal support
No anonymous hotline and no passing on of ticket to ticket. Your contact persons know Smake – and understand your production.
Technical support
Software, interfaces, connected systems or machines: We continue to help where questions arise in the interplay between them.
Onboarding & Training
Smake is not just meant to be installed; it must also be understood. That’s why we support teams in their initial implementation and provide the exact knowledge they need for their daily work.
Further development & adaptation
Production processes are changing. New machines are being added, shops or systems are being connected, and workflows are evolving. Smake is growing along with it.
Do you need support?
Our support team is here to help you with any questions you may have about Smake and your ongoing production.
Order managementBoring? Not with us.An order is rarely just a number.Products, designs, sizes, colors, decorations, files and individual requirements belong together. Smake makes sure they stay together.Whether the order originates from a shop, an interface, or directly within the system: all information flows together centrally and is uniquely associated.An order ID connects everything that is related together – across departments, systems, and individual process steps.This way, everyone knows at all times what they are working on. And every order remains traceable from the first entry point until the finished result.In goes an order. Out comes a cool number.Seriously? Yes. Down to the last shirt.Production is constantly in motion.Orders come in, textiles move from station to station, work steps get done. Smake shows what is happening where, right now.Each scan automatically updates the status. This makes it possible to see at any time which order is currently running, which station has already been completed, and what is next in the queue.And not just for the order as a whole: thanks to the unique ID, every single textile stays visible throughout the process – from goods receipt to shipping.This means that any delays or deviations are immediately apparent. Instead of having to ask questions or search through lists, Smake shows the current status directly in the system.What’s running? Smake knows.Each textile has its own IDWho are you again? Ah, right.Every textile gets its own “identity” at goods receipt.A QR code links each individual piece to its order – including design, size, color and all planned work steps.At each station, a scan is performed. Smake thus knows which textile is currently available, what should be done with it, and what step is next in the process.This way, the right design and the right file end up on the right textile. Mix-ups are avoided and every work step stays clearly assigned.From goods receipt to shipping, every piece keeps its identity – and Smake keeps the overview.Nothing gets lost here.Transparency & ReportingNumbers don’t lie. Neither do shirts.What is going well? Where are the bottlenecks? What is selling well?Smake transforms the data from ongoing production into usable information. Orders, quantities, sales, and shipping can be evaluated centrally – without having to search through lists or use Excel.It’s not just about the big picture. The journey of every single textile stays traceable too: who did which step, at which station, and when?This results in analyses for production and sales, while at the same time providing a complete history of the actual processes.From revenue per shop down to the individual shirt, Smake delivers the information that really helps.Everything in. Everything on. Everything traceable.System IntegrationImpossible? Not with us!Smake integrates into existing structures, rather than replacing them.Shops, customer systems, shipping providers and production machines can be connected via open interfaces. Smake stays vendor-independent – different systems and machines can work together in one workflow.Order data, production information, and files are automatically routed to where they are needed. Existing processes are not disrupted; instead, they are intelligently connected to one another.Your systems. Your machines. One workflow.Safe ProductionGet it wrong? Not with us.Scan instead of searching, matching or reading job tickets.At each station, Smake recognizes the textile and knows what needs to be done next. Work instructions are immediately available; the appropriate production file is automatically transferred to the correct machine.This turns many individual work steps into a safely guided process. Wrong design, wrong file or a skipped production step? Smake makes sure it never gets that far.And because all the information is available digitally where it is needed, production can run completely paperless.Scan. Do. Done.Process as a timelineThis is how an order withmoves through Smake. Tap a station for details.The journey of an order, station by station. Choose a production method above or tap a station.Digital Preparation ·Digital PreparationDesigns and data are prepared in advance if needed and go straight to the right production station, in parallel with the goods.Productiondepending on the production methodChoose a production method✓ Order completedDigital PreparationGoods receiptID tag for the itemStep 1 ·Image data from preparationEmbroideryStep 2 ·Embroidery file from preparationQuality control✓ Checked, only once both steps are doneShippingLocation AImage dataHandover checkchecked, before it travels onGoods transferScan upon arrival: embroidery is still missingLocation BEmbroidery fileProcess